Privacy Policy
This privacy policy explains how GRP Casino collects, uses, stores, and protects your personal data when you visit and use our website at casino-grp.com. We are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your data.
Information We Collect
We may collect and process the following categories of personal data when you interact with our services:
- Identity and Contact Data: Full name, date of birth, residential address, email address, and telephone number.
- Financial Data: Bank account details, payment card information, and transaction history related to deposits and withdrawals.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and device information.
- Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns.
- Profile Data: Your username and password, preferences, feedback, and survey responses.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
How We Use Your Data
We use your personal data for the following purposes:
- To register and manage your account with us.
- To process deposits and withdrawals, and to verify your identity as part of our Know Your Customer (KYC) obligations under UK Gambling Commission requirements.
- To comply with legal and regulatory obligations, including anti-money laundering (AML) checks and responsible gambling measures.
- To provide customer support and respond to your enquiries.
- To improve our website and services through analysis of usage patterns.
- To send you relevant service communications, such as changes to our terms or this policy.
- To detect and prevent fraud, money laundering, and other illegal activities.
Legal Basis for Processing
Our processing of your personal data is based on the following legal grounds:
- Performance of a Contract: Processing necessary to provide our services to you under our Terms & Conditions.
- Legal Obligation: Compliance with regulatory requirements under UK law, including the Gambling Act 2005 and AML regulations.
- Legitimate Interests: For fraud prevention, network security, and direct marketing (where you have not opted out).
- Consent: For certain types of cookies and marketing communications, where we obtain your explicit consent.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and support our security measures. Cookies are small text files stored on your device. We use the following categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for website functionality, including account login and security | Session or persistent as needed |
| Analytics | Help us understand how users interact with the site (e.g., Google Analytics) | Up to 2 years |
| Preference | Remember your settings and preferences | Up to 1 year |
| Marketing | Used to deliver relevant advertisements (with your consent) | Up to 1 year |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of our site.
Third-Party Data Sharing
We may share your personal data with the following categories of third parties:
- Payment Processors: To facilitate deposits and withdrawals using methods such as Visa Debit, Mastercard Debit, Payz (ecoPayz), Skrill, Neteller, and Bank Transfer.
- Regulatory Bodies: The UK Gambling Commission and other authorities as required by law.
- Fraud Prevention Agencies: To verify your identity and prevent fraudulent activity.
- IT and Cloud Service Providers: For hosting, data storage, and security services.
- Professional Advisers: Including lawyers, auditors, and insurers.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For account holders, we typically retain data for a period of six years after the closure of your account, in line with UK anti-money laundering regulations. After this period, your data will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data where there is no compelling reason for its continued processing.
- Right to Restrict Processing: Request that we limit the processing of your data in certain circumstances.
- Right to Data Portability: Request transfer of your data to another service provider in a structured, commonly used format.
- Right to Object: Object to processing based on legitimate interests, including direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw this at any time without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact our Data Protection Officer using the contact details below. We will respond to your request within one month.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include encryption of data in transit and at rest, firewalls, access controls, and regular security audits. Our systems are designed to meet the requirements of the UK Gambling Commission and UK data protection law.
International Transfers
Your personal data may be transferred to, and processed in, countries outside the UK. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO), to protect your data and your rights.
Children
Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and where appropriate, we will notify you by email or through a notice on our website. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact our Data Protection Officer:
- Email: Via our 24/7 live chat or email support channels available on the website.
- Post: Eaton Gate Gaming Ltd, as named agent in Great Britain, at the registered address available upon request.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are dissatisfied with our handling of your personal data. The ICO can be contacted at ico.org.uk.
Responsible Gaming and Data
We take responsible gaming seriously and offer tools such as deposit limits, time-outs, and self-exclusion through GamStop. When you use these tools, we process your data to enforce these limits and to ensure compliance with our responsible gaming policy. For more information, please visit our Responsible Gaming page. All players must be 18 or over to use our services, and we verify age as part of our registration and KYC process.
Bonus Terms and Data Use
When you participate in our Welcome Package — which offers up to £3,000 plus 200 free spins across four deposits — or other promotions such as Weekly Cashback up to 10%, we process your data to administer these offers. The rules governing these bonuses, including the 30x wagering requirement and eligibility conditions, are set out in our Terms & Conditions. We use your data solely for the purpose of managing these promotions and ensuring fair play.